FAQ
F.A.Q.
What does Medico Disability Services do?
We provide an AI-assisted documentation review service. Our AI analyzes your submitted medical records against SSA Blue Book criteria or private disability insurance policy definitions, and produces a plain-English report showing what your records contain — and where documentation gaps exist. We are not a medical practice. No physician reviews your records and no clinical judgment is applied.
How do you get my medical records?
Two ways. (1) You can authorize us through HealthEx to retrieve your records electronically directly from your healthcare providers — fastest path, no chasing your clinic’s records department. (2) If you’d rather upload them yourself, we accept PDFs and standard medical record formats through our secure portal. Either way, your records are encrypted in transit and at rest, and you control which providers we contact.
Is this a medical evaluation?
No. Medico Disability Services does not provide medical evaluations, diagnoses, treatment, or physician opinions. We compare your existing records to disability criteria. Your treating physician remains the only person qualified to evaluate your actual medical condition.
How long does the analysis take?
Standard turnaround is 7-10 business days from when your records are received. Express preparation is available as an add-on if you need faster delivery.
What if I can't afford the higher tier?
The Essentials tier at $495 is designed to give every applicant access to AI-assisted records preparation. Most customers start there. If you find during preparation that your case needs more support, you can upgrade at any time and only pay the difference.
Do I have to pay upfront?
We accept payment in two installments — half to begin work, half before final delivery. Payment plans for the Verified tier are available on request.
What devices are compatible with the Verified tier?
Apple Health, Fitbit, Garmin, Whoop, Oura, Dexcom and other CGMs, Withings, and most connected blood pressure or pulse oximeters. If you use a device we don’t list, just ask.
How is my medical information protected?
Your records are encrypted at rest and in transit. All personal identifiers — name, SSN, date of birth, address — are scrubbed before any AI processing and never reach the AI layer. We handle your records as a HIPAA Business Associate. Your records are never sold, shared, or used for any purpose other than producing your analysis.
What happens if my claim is denied?
We can update your records package with new evidence to support a reconsideration request. We are not attorneys and do not represent customers at hearings. If your case reaches the hearing level, we recommend working with a disability attorney.
Do I need a lawyer to apply for disability benefits?
Not necessarily, but many applicants benefit from one — especially after an initial denial. Our documentation analysis is designed to support both you and any attorney you work with so the strongest possible case can be presented.
How do I get started?
Pick a tier from the Pricing page and complete checkout. You’ll receive secure upload instructions for your records and we begin preparation within one business day.
Phone
(480) 863-5422
Location
Arizona
hello@medicodisabilityservices.com